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  • Writer's pictureBrian Cathcart

Finding the Perfect Match: Tips for Choosing the Right Software for Your Company

If you're a business analyst or in a decision-making position, you might have the difficult task of selecting new software for your organization. It won't take too much searching to realize that there are a lot of options for new software, and even if the right software is not available, custom software is also an option – so what is the right choice? It is important to consider the advantages and disadvantages of choosing between commercial off-the-shelf (COTS) solutions and custom-built solutions when making recommendations to stakeholders. Let's explore some of the benefits and drawbacks of each option.

COTS Solutions

COTS solutions are pre-built software solutions that are available in the market and can be easily purchased and deployed. Some examples of COTS solutions include Microsoft Office, Adobe Creative Suite, and Salesforce. Here are some advantages of choosing COTS solutions:

Advantages of COTS Solutions

  1. Cost-effective: COTS solutions are typically less expensive than custom-built solutions, as the vendor has already developed and tested them. This can be a significant cost saving for smaller businesses that do not have the resources to develop their own software.

  2. Quick deployment: COTS solutions are ready to use out of the box, and require minimal customization. A lot of organizations choose COTS, particularly for the reason that it's easy to implement with provided training. This can result in quicker deployment times, allowing businesses to start using the software sooner.

  3. Established user base: COTS solutions are widely used and have an established user base. This means that there is a wealth of knowledge and support available online, making it easier to troubleshoot and resolve issues.

Disadvantages of COTS Solutions

  1. Limited customization: COTS solutions are designed to meet the needs of a broad range of businesses, which means that they may not meet your organization's specific needs. Customization options may be limited, which can result in a lack of flexibility.

  2. Vendor dependency: Businesses that choose COTS solutions are dependent on the vendor for support and updates. If the vendor discontinues the software or goes out of business, it can be difficult to find a replacement solution.

  3. Integration challenges: COTS solutions may not integrate easily with existing systems, which can result in additional development costs and longer deployment times.

Custom-built Solutions

Custom-built solutions are software solutions that are specifically designed and developed to meet the needs of a particular business. These solutions are often developed by in-house developers or outsourced to a third-party development team. Here are some advantages of choosing custom-built solutions:

Advantages of Custom-built Solutions

  1. Tailored to specific needs: Custom-built solutions are designed to meet the specific needs of your business. This means that the software can be customized to fit your unique requirements, which can result in increased efficiency and productivity.

  2. Greater control: Businesses that choose custom-built solutions have greater control over the software development process. This allows for greater flexibility and the ability to make changes as needed.

  3. Competitive advantage: Custom-built solutions can provide a competitive advantage by providing unique features and functionality that are not available in off-the-shelf software.

Disadvantages of Custom-built Solutions

  1. High development costs: Custom-built solutions can be expensive to develop, especially if the project is complex or requires a large development team. This can be a significant barrier for smaller businesses.

  2. Longer development times: Custom-built solutions can take longer to develop than off-the-shelf software, which can result in longer deployment times and delays in realizing the benefits of the software.

  3. Maintenance and support: Custom-built solutions require ongoing maintenance and support, which can be a significant cost for businesses. This can also be a challenge if the development team is no longer available or if new developers are needed.


Choosing between COTS and custom-built solutions can be a difficult decision for businesses. COTS solutions offer cost savings, quick deployment times, and an established user base, but may be limited in customization and dependent on the vendor for support. Custom-built solutions offer tailored solutions, greater control, and a competitive advantage, but can be expensive, time-consuming, and require ongoing maintenance and support. Ultimately, the decision will depend on your organization's needs, budget, and limitations.

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